Frequently Asked Question
What information is needed when creating a submitting a support ticket?
Last Updated 5 months ago
When submitting a support ticket, please provide the following information to help us assist you quickly and effectively:
Contact Information
- Name:
- Company:
- Email:
- Phone (optional):
Software Details
- Application Name: (e.g., CareWare)
- Browser: (e.g., Google Chrome, Firefox, Safari, Edge)
- Operating System: (e.g., Windows 10, macOS 12.3, Android 11)
Issue Description
Explain the issue in detail, including any error messages you received and the Case ID.
Steps to Reproduce
List the exact steps you took before the issue occurred.
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3.
Expected Result
What did you expect to happen?
Actual Result
What actually happened?
Screenshots / Attachments
Attach any screenshots, logs, or files that might help us understand the issue.
Urgency Level
Indicate the urgency of this matter.
- Low (minor inconvenience)
- Medium (affects usability but workaround exists)
- High (major functionality broken, no workaround)